22 May 2020 | News
The launch of DutyCalls
We can all remember a moment when someone was "peeped" who was standing by for work. The possibilities to be peeped are a lot more varied nowadays, however a watertight system is important. DutyCalls is a solution that responds well to the need to receive and process notifications in a simple but well thought-out manner and is above all very flexible.
What is DutyCalls? And how does it work?
DutyCalls is a cloud platform where notifications from various sources come together and are then processed automatically. A source can be, for example, an IT infrastructure monitoring system to which DutyCalls is linked, but also an administrator who manually sends a report. A report belongs to a "channel" for which one or more users are registered.
Users are only linked to channels from which they should receive notifications, so they are not flooded with irrelevant notifications. Once a report has been picked up, it will no longer be visible to the remaining members of the channel. This prevents multiple people from picking up the same report. In a kind of log it is possible to see the reports and who has picked them up.
The full description of DutyCalls is detailed in a product case which can be downloaded here or surf to the website for more information.
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